Frequently Asked Questions

The FAQs Below are some common questions from our customers, if you have other questions,
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We can confirm that our products are all-natural and suitable for vegans to use.

Our founder Rochelle also has sensitive hair and scalp, this is the reason why she created New Shell. Each product goes under cosmetics testing for at least 3 months to ensure they are safe. I would also recommend that you do a patch test before using any product.

We can amend your order if you contact us via as soon as possible, and we will be more than happy to help you.

Yes, once it has been packed you will be sent a confirmation email and text with your tracking information.

Our products are handmade in the UK by founder and formulator Rochelle.

Yes, our packaging is 100% recyclable.

The shipping cost is £3 for orders in the UK. £10 for European countries and starting from £17 for standard international. Your order will be sent within 3-5 working days.

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